One moment, processing...
Do you need some help?

 1300 683 009
Call centre is now closed

Search for Basic Plan Information Document


To guide you on your current tariff type:

The rates applicable to your address is dependent on your distribution area and meter type. The Basic Plan Information Document contains all key information of this plan. The rates will be sent out to you in your confirmation pack.

Note to determine the tariff type relevant to you:

  • Most residential electricity customers are on a single rate tariff.
  • Where the tariff type states “CL” this means Controlled Load. Controlled load is electricity supplied to specific appliances, such as electric hot water systems or slab or underfloor heating, which are often separately metered).
  • You can otherwise refer to your current bill (if you have one) as the tariff type for your property will generally appear on the second page.

Please input search parameters.