There are new guidelines being written up the Australian Energy Regulator that aim to assist residential customers who are on energy hardship programs.
As energy prices continue to increase around the country, more families and households are struggling to stay on top of their electricity bills.
In the last financial year of 2017-18, there was a 35 per cent increase in residential customers who had joined energy hardship programs, with 2.2 per cent of all electricity customers in South Australia in hardship programs.1
This increase contributed to the 68,832 households who are on energy hardship programs across Australia for the same time period.2
In the same financial year, South Australian customers on standing offers saw their energy prices increase by 22 per cent, with 11 per cent of a low-income household’s income going towards their electricity bill.3
If you haven’t compared your electricity bill in the last 12 months, then there is a chance you may be sitting on a standing offer.
Energy standing offers are more expensive than market offers, and many customers can be ‘moved’ to a standing offer once their market offer contract has expired.
Market offers are where the savings can be made. Energy providers offer a variety of market offers with discounts attached to them.
Depending on your household situation, some electricity discounts may be more beneficial to you than others.
Some of the more popular discounts you may across when you compare energy bills are:
While discounts at first glance can seem like a huge help, it always pays to read the fine print and make sure you understand exactly what you’re getting.
Discounts will be attached to market offers for a specified length of time. Some providers offer 12-month plans while others offer 24-month plans.
However, what some people may not know, is that once your energy market offer contract has expired, the discount does not have to be applied anymore. Some providers might still apply the discount beyond 12 months for instance, but they will do so in good faith.
Other providers might move you off your expired market offer contract and place you on the standing offer contract instead.
Because of this, it is important to closely monitor your energy bill when you pay it, and to compare it against existing offers in the marketplace.
We can compare your current energy plan to ensure that you are getting the best deal possible for you.
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Plus, you can also upload your energy bill so that we can do a side-by-side comparison with our market offers.
The information you provide will allow us to help you find more personalised energy plans so that you can be confident that you are getting the best deal for you.
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If you enjoyed this guide, or you wish to consult our other energy guides, then visit Energy Guides Australia to learn more about how you can save money on your electricity & gas. Learn more about getting an electricity discount if you are a pensioner, or about what electricity tariffs and tariff structures are.
Or you can visit Broadband Guides Australia to learn about more ways for you to maximise your broadband plan at home, as well as learn about what the NBN is, which Technology Mix your household will receive and which NBN broadband plans will be available for your house.
Visit our Energy Frequently-Asked-Questions to also learn more about energy and break down the jargon in the industry.
If you would like to use our services to compare your latest energy bill then here are some ways to do so.