Do you need some help?

 1300 683 009
Call centre is now open

New Energy Ruling Coming Into Effect February 1

From the 1st of February 2019, energy providers will be forced to give customers advanced notice of any changes to the price of their energy bill.

This means that customers on a market or standing offer must be notified of any price alterations at least five business days prior to the change.

These new regulations was announced by the Australian Energy Market Commission (AEMC) back in September of 2018.

This change will affect customers in New South Wales, South Australia, Queensland, Tasmania and Australian Capital Territory. There is already a state law in Queensland that forces retailers to notify their customers on market offer price changes 10 days in advance while Victoria is governed by their own Energy Retail Code.

At the present time, energy providers are not obliged to alert customers to price increases until they receive their next energy bill. For some customers, they could be paying a higher rate for up to three months before their next bill arrives.

This new ruling is the first of many measures designed to reduce the costs of electricity, which had reached a record high in 2018.


What this new ruling means for you is that from February 1, you will have five business days notice of any price changes to your current energy bill.

This will allow you to shop around and search for a better energy deal before the five business-day notice period ends.


Browse energy plans or give us a call at 1300 683 009 and speak to one of our energy experts to see if we can find a better energy deal for you.

News Link
Latest Posts

Victorians Set to Save Money with Default Energy Offer

From the first of July this year, a new ‘default’ energy offer will see energy prices tumble for many households. The Essential Services Commission has unveile......

What is the Default Market Offer?

The 'Default Market Offer' is a new regulated electricity plan that will be replacing the existing standing offers around the country, beginning from the first ......

Compare Energy Plans NSW

As energy prices keep rising, trying to find ways to save money on the utility is becoming a more frustrating task. Sadly, according to figures released by the......

Compare Energy Plans VIC

In the past year, there has been a disturbingly growing number of households in Victoria who have been finding it more difficult to pay their energy bills.  Ac......

Compare Energy Plans SA

There are new guidelines being written up the Australian Energy Regulator that aim to assist residential customers who are on energy hardship programs.  As ene......