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Youcompare faqs

Frequently Asked Questions

To ensure that you are not paying too much money for energy, consider comparing your energy plan every six months or so.

If your fixed-contract has or is close to lapsing, then consider comparing energy rates to see if there is a better offer for you.

Otherwise, if your energy provider notifies you of a rates change to your energy plan, then you should also compare your plan to the other offers in the market to see if you can save money.

You can begin comparing energy plans by filling out a quick form that will allow us to find the best energy plans that suit your household needs.

When you have filled out the energy form, our energy experts will begin searching for the best available electricity & gas plans for you. Once we have compiled a few great options, we will call you to discuss the different plans over the phone.

If you decide to switch to a new energy plan, we will work with your chosen energy provider to switch over your energy connection.

For more information, give us a call at 1300 683 009.

You should be comparing your energy plan every 6 months. This is to ensure that you are getting good rates on your electricity and gas plans.

Due to the constant changing nature of energy, there is a chance that you could be paying more now than you were six months ago.

So begin comparing plans by clicking the link below.

Comparing your energy plan with Youcompare comes at no cost to you.

Using our services to compare energy rates and switching to a better plan is 100% free. 

There may be exit fees on your current energy bill. Be sure to check with your provider on potential exit fees before you make the switch to avoid getting caught out with fees.

'On Demand' is a Foxtel service that enables you to access a library of over 1,200 movies and television shows. It does require you to have selected channel packs to view some or all of the content, as well as an internet connection so that the iQ3 can download the selected titles to your set-top box for viewing. 

Not ever show or film that goes to air ends up 'On Demand', however most titles will get added within seven days of the programme originally going to air on one of the Foxtel channels.

The Foxtel app (formerly Foxtel Go) can be installed on up to five different devices, all linked to the one Foxtel account. The Foxtel app can run on up to two devices at the same time.

Foxtel iQ is the name of the set-top box that is required in order to be able to view Foxtel channels through your television. Beginning with iQ, iQ2 and iQ3 have each brought new and better upgrades to the Foxtel-viewing experience.

With the iQ2 and iQ3, you can also pause and rewind live TV, and you can record up to three shows (two shows for iQ2) at the same time, while also having access to the Foxtel Store and On-Demand, though they both require an active internet connection to access.

The Foxtel app, formerly known as Foxtel Go, is a free app that allows you to stream your Foxtel channels subscription to your mobile phone or tablet. While the app itself is free, you will still need either an active iQ3-box with channels, or a Foxtel Now subscription in order to view the channels through the Foxtel app.

On the iQ3, Foxtel has a variety of different channel packs that need to be purchased for you to have access to certain channels, and these prices can vary, depending on 'special deals' and 'offers' that may be advertised. These packs are treated as a subscription-based model, with month-to-month flat-rate payments, and this will be the only ongoing cost beyond the initial installation period.

For new customers, the standard installation fee is $100, while the iQ3 set-top box required to air the Foxtel channels is an additional $125. Note, these are one-time purchases that are needed in order to get a Foxtel connection into your home or business. Each additional iQ3 box for another room will only be $25 per month.

Foxtel has a variety of different channel packs that need to be purchased for you to have access to certain channels, and these prices can vary, depending on 'special deals' and 'offers' that may be advertised. These packs are treated as a subscription-based model, with month-to-month flat-rate payments, and this will be the only ongoing cost beyond the initial installation period.

Foxtel is a subscription-based pay television provider, that was established in 1995 as a partnership by News Corporation and Telstra, where the name is derived from both companies, 'Fox' representing News Corp. and 20th Century Fox specifically, and 'Tel' representing Telstra.

In addition to providing a multitude of cable television channels via the iQ3 set-top box, Foxtel also has the Foxtel app (formerly known as Foxtel Go), as well as Foxtel Now (a streaming alternative that requires an internet connection).

Every state has at least two different types of energy tariffs: the standard offers and the market offers.

The standard offers meet the minimum requirements of the government, while the market offer can be set at any price, for any amount of contract duration, and retailers can offer discounts and other incentives to make the offer more attracting.

Queensland, ACT and Tasmania have a third option, which are government regulated offers that allow for customers to sign up to a simple and reliable form of energy.

There are many different types of tariff structures that differ from state to state. While the names used here will be their most common name, the structures may be referred to by different names depending on the electricity retailer and the state that you are in.

Single rate: this is the standard rate, and it does not differ over the course of the year, regardless of the time of day or season in the year. Block rate: there will be a charge for the first "block" of energy usage, followed by a different charge rate for the following "blocks", which can be divided daily, monthly or quarterly; this is the only structure that gas users can select. Time-of-use: the rates will be more expensive during "peak" hours when the electricity is in high demand, while "off-peak" hours will be significantly cheaper; the time in between the two periods are called "shoulder" hours, and they are priced somewhere in between the two. Controlled load: a unique rate for households that require certain appliances to run overnight; they may be subjected to a cheaper rate due to being supplied energy in "off-peak" hours. Feed-in tariff: for households who are 'feeding' energy collected from solar panels back into the grid; this incurs a credit which goes towards the next bill, lowering the required cost of the bill.

A tariff is simply a pricing model or structure that has been set by the electricity provider or retailer, and you get charged by the cents per kilowatt hour (c/kWh). A tariff comprises of a "fixed" charge that pays for the daily supply of energy, and a "variable" charge which is weighed upon your energy usage for the billing period.

In order to connect to the NBN, you must first search for your home or business address on the NBN website, in order to verify whether the connection has gone live in your area. If the NBN has not been set up in your area, then you won't be able to connect to it until it has been installed and switched on. You will receive a letter in the mail closer to the switch-on date.

Otherwise, if the NBN has been turned on in your area, then you will have to sign up to a broadband plan through one of the many different Retail Service Providers (RSP's) such as Telstra, Optus or iiNet. Check out our broadband plans from those three, as well as a range of other providers to find the best plan for you.

Android P is the ninth generation of the Android operating system for mobile phones. It will succeed the current operating system, Android 8.0 (Oreo) when it is released in the second half of 2018. Google have said that it will launch with the wave of new mobile phones near the end of the year. The new operating system will allow mobile phones to take advantage of some new features that are aimed at improving security for the users, while also streamlining the interface to speed up productivity for the users.

RSP stands for a Retail Service Provider. These RSP's are basically the gatekeeper's between you and the internet, and as such, you will not be able to access the internet until you have signed up to a broadband plan through one of the many RSP's. Telstra, Optus, iiNet and Internode are just a handful to select from. Check out our high-speed broadband plans on offer from a selection of different RSP's, and get connected today.

Because the Australian Government has installed NBNCo as the primary wholesaler of the country's broadband line, then all forms of the NBN are compulsory to all households and business premises. Using the Multi Technology Mix, all premises will have either one of these connections: Fibre-to-the-Premise (FttP), Fibre-to-the-Node (FttN), Fibre-to-the-Curb (FttC), Fibre-to-the-Building (FttB), Hybrid Fire Coaxial (HFC) or Satellite. You will not be able to choose the connection type for your household, as that will be decided by NBNCo.

Wi-Fi is a tool used to transmit data wirelessly between various devices on a shared network. While Wi-Fi is popularly used for transmitting connections to the internet, it is not exclusively used for the internet. For example, multiple computers can still use a wireless printer without the internet, provided that the computers and the printer are on the same local network. Wi-Fi just provides the means for the computers and devices to speak to each other on a radio frequency.

Broadband is a means of being connected to the internet, and it can reach faster download speeds compared to the Dial-Up connection that broadband had replaced.


Asymmetrical Digital Subscriber Line (ADSL) / Symmetrical Digital Subscriber Line (SDSL)

These are wired connections that transmit data using the copper telephone lines, which are already installed into most homes and business premises. ADSL is the connection type frequently used by households in most premises as they provide fast downloads, and they do not interfere with your telephone line, whereas SDSL is more suited for businesses who require larger bandwidth for downloads and uploads. Typical ADSL speeds are between 256k and 8Mbps, while ADSL2+ did manage to improve the capabilities up to 24Mbps.



Another form of a wired connection, that transmits faster download speeds through the same co-axial cables that allows your television to pick up digital channels, such as Foxtel or Fetch. Because the network was built for these digital channels, it does have a larger bandwidth which makes cable broadband typically faster than ADSL, or at least it has the potential to reach a higher peak. Cable begins at 1.5Mbps and it can reach up to 50Mbps.



Fibre optics is the next evolution of broadband internet, as it allows for even greater download speeds than cable, with a peak of 100Mbps. The fibre technology is the basis of what the NBN network is being built upon. Because fibre is made of glass, it is more resistant to power outages, which gives fibre a major advantage over cable.



Wireless broadband transmits the internet connection through radio waves. Wi-Fi is the technology built with the purpose of wireless connectivity through enabled devices, and it can allow multiple devices to be connected on the same network without having to run fixed-cables through the premise. These connections are preferable in multi-story premises, or in businesses. Wireless internet can run off a broadband connection or, as we're beginning to see, run off mobile data.



While not as fast as fibre or even cable broadband, satellite technology allows for the internet to be transmitted to premises in regional and remote areas of the country, where it is otherwise too difficult or too far out to install fibre or other form of cables. The NBN has implemented this technology using their Sky Muster satellite's to disperse the internet connections to the remote premises.

Broadband refers to the wired connection that enables households and premises to be able to connect to the internet. Acting very much like the fixed-home phone lines, a broadband connection then requires an 'outlet' in order to allow users to actually use the internet.

Wi-Fi refers to a form of an 'outlet' that is used to disperse or distribute the internet to the various devices, such as computers or mobile phones. The Wi-Fi technology uses radio waves to transmit the connection-points, so that mobile phones or computers can then connect to the internet without having to use a wired or fixed cable.

While the misconception is choosing between Broadband or Wi-Fi, the actuality of it is that they are both required in order to connect to the internet. Broadband is the cable that allows access to the internet, but the Wi-Fi, in the form of modems or routers, allows your mobile phones or computers to connect to the internet.