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Frequently Asked Questions

For new customers, the standard installation fee is $100, while the iQ3 set-top box required to air the Foxtel channels is an additional $125. Note, these are one-time purchases that are needed in order to get a Foxtel connection into your home or business. Each additional iQ3 box for another room will only be $25 per month.

Foxtel has a variety of different channel packs that need to be purchased for you to have access to certain channels, and these prices can vary, depending on 'special deals' and 'offers' that may be advertised. These packs are treated as a subscription-based model, with month-to-month flat-rate payments, and this will be the only ongoing cost beyond the initial installation period.

Foxtel is a subscription-based pay television provider, that was established in 1995 as a partnership by News Corporation and Telstra, where the name is derived from both companies, 'Fox' representing News Corp. and 20th Century Fox specifically, and 'Tel' representing Telstra.

In addition to providing a multitude of cable television channels via the iQ3 set-top box, Foxtel also has the Foxtel app (formerly known as Foxtel Go), as well as Foxtel Now (a streaming alternative that requires an internet connection).

A data communication technology that transmits information over a public switched telephone network (PSTN). Faster than a regular phone connection, DSL uses a large proportion of a copper wire telephone line that is unused. Internet speeds of up to 24,000kbs (24mbs) can be achieved using DSL services.

Internet access method that uses a computer, modem and telephone line to connect to the Internet (via Internet Service Provider node).

Information transformed into values used for computing. In terms of Broadband, data can be referred to as the volume or limit downloaded from the Internet (download or usuage limit). Quantity usually measured in Megabytes (MB) or Gigabytes (GB) units. Internet Service Providers usually charge for what is downloaded (data received), as opposed to what is uploaded (data sent).

One or more wires or optical fibers that are joined together make a cable. Coaxial Cable and Fiber Optic Cable are capable of transmitting speeds in excess of 1gbps (gigabits per second) 1gbps = 1,000,000,000 bits

An abbreviation of the words ‘Broad Bandwidth’, the term 'Broadband' describes a wide range of frequencies transmitted through communication channels (i.e. Internet). Broadband is defined by the [ABS] (http://www.abs.gov.au/) as an 'always on' Internet connection with an access speed equal to or greater than 256kbps (Typical Dial up is 56kbps). The wider your bandwidth is, the greater the amount of information that can be transmitted simultaneously.

A data communication technology that transmits information over public switched telephone network (PSTN). Faster than a regular phone connection, ADSL uses a large proportion of a copper wire telephone line that is unused. The difference between ADSL over DSL is the amount of information in one direction is greater than the other. Example: Download speed compared to Upload speed: 8,000kbs down/1,000kbs up.

There are a variety of hardware devices that can be used to obtain VoIP services. 'Telephone adapters' are a simple method of utilizing your 'traditional analogue phones' (especially if you want to keep using them). Simply connect your phone to the Internet by plugging it into your router by way of Ethernet and RJ-11 ports.


Dedicated IP Phones can also connect to the internet via Ethernet connections or WiFi. Alternatively, you may choose to use a 'combo device' that acts as an ADSL/ADSL2+ Modem, Router and VoIP adapter all-in-one. Be sure to enquire with you prospective Provider before joining a VoIP Plan. They can advise you on suitable hardware along with a VoIP plan that's right for you.


See more on VoIP products in our 'Hardware & Accessories' section.

The answer to this question is probably one of the most sort after considering the 'usually' lower prices that VoIP services offer.


Various inputs can affect the quality of VoIP, but usually the standard will match that of a general phone. Worth Noting: Broadband services are highly congested and or less reliable which may cause 'drop outs' or further still, outages, from time to time. It's expected that the quality and reliability of VoIP will improve with the implementation of new technology.


Aside from these issues, VoIP quality may also be affected by a number of other influences such as, Hardware (headset/handset), Bandwidth/Load (simultaneously using your computer for other downloading while making a VoIP call), Codecs, Software etc... However, VoIP services can provide better quality voice transmissions that you would expect from Mobile calls and some fixed PSTN phone line services.

Voice over Internet Protocol (VoIP), is just that, a protocol (method) for transmitting voice communication over the Internet. VoIP is currently being used as an alternative to PSTN (Public Switched Telephone Network), aka your 'normal' telephone service that uses traditional telephone lines. VoIP transmit signals using Digital technology and has many additional features that is difficult or expensive to implement using PSTNs.

Nothing, the service is absolutely free! That's the beauty of it. Furthermore, the products you see on our site are exactly the same prices that the Providers charge themselves. If you use our site and have found it useful and do decide to join a Plan, all we ask is you sign up via a sign up link or use telephone number that we've provided. This way we can keep bringing you our free-to-use service.

Yes. Online connection is carried out through a secure website service. All of which have up-to-date maximum security provisions in place to protect your sensitive personal details.

That is entirely up to you. If the products returned are too expensive you may need to reduce the specification of the products you are searching for. Our Conversion & Usage Tables section also provides a few examples of usage limitations for various Internet tasks. Visiting that section will give you a broader understanding of Internet usage, thus making it easier to find the right product price range.

The search facilities here are designed to walk you through the complex process of choosing an appropriate product for your needs. We aim to educate you about the products available and the differences between them. By providing you with search and comparison tools along with all the required information, you are able to make an informed decision on a product and then connect, all in the one place.

Broadband Guide is a free service.

Broadband Guide allows you to browse and compare available Broadband Internet connection products from quality Australian Internet Providers. Our search and comparison tools will save you hours of research and enable you to find the best product thats right for you. Connecting online, or via the telephone is easy, and using this method helps us to keep this service available to you.

Network hardware usually located at a telephone exchange. It receives transmissions from many DSL subscribers and routes them on to a high speed backbone.

3G stands for 3rd Generation and is a mobile wireless communication technology that transmits packet data at speeds greater than 128kbs. Analog was the first and Digital was known as the second. Current guidelines for transmitting wireless data on 3G must achieve a minimum speed of 144 kilobits per second for mobile users, 384 KBPS for pedestrian users, and 2 megabits per second in fixed locations. Features such as Mobile TV, Audio and Video music, along with Gaming, Video Calling, SMS, and Emailing can be experienced using a 3G network.

‘Wireless Fidelity’ or WLAN (Wireless Local Area Network) is a network based on the IEEE 802.11a, b, and g standards. It uses radio frequencies that allow you to connect to the Internet ‘wirelessly’ within a short distance of a fixed wireless access point.